SkinThirst Return & Replacement Policy

Damaged or Defective Products

At SkinThirst, we take pride in the quality of our products and want every customer to receive their order in excellent condition.

If any SkinThirst product arrives broken, damaged, or defective, we will replace the affected product with an identical item at no cost to the customer, including applicable return shipping and replacement shipping expenses.

To qualify for a replacement, customers must:

• Notify SkinThirst of the damaged or defective product within 7 days of delivery.

• Provide photographic documentation of the damage, if requested.

• Return the damaged product to SkinThirst using return shipping arrangements provided by the company.

Upon receipt and verification of the returned product, SkinThirst will ship a replacement of the same product at the company's expense.

Exclusions

This policy applies to products damaged or defective upon arrival and does not cover damage resulting from misuse, improper handling, or normal product use.

Customer Support

For assistance with a damaged or defective order, please contact:

Email: lotions@skin-thirst.com

We appreciate your trust in SkinThirst and are committed to ensuring your satisfaction.